Returns & Exchanges
At Black Mountain Bicycles, we want you to be fully satisfied with your gear; if you are not happy with your purchase, you can return unused items within 30 days for a full refund or exchange.
Verify Eligibility
Ensure your items are in new, unused condition with all original packaging and tags attached to qualify for a return.
Initiate Your Request
Contact our support team or visit our retail location with your original order number and receipt to start the return process.
Package and Ship
Securely pack your items and ship them back to our warehouse, or simply drop them off at our service counter for immediate processing.
Receive Your Refund
Once our technicians inspect the equipment, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing