Frequently Asked Questions
Everything you need to know about your next ride.
Do your bicycles come fully assembled?
Bicycles shipped directly to your home are 85% assembled and require basic tools for final setup. However, bikes purchased for in-store pickup are professionally assembled and safety-checked by our technicians at no extra cost.
What is your return policy for cycling gear?
We offer a 30-day return window for most unused items in their original packaging. Please note that for safety reasons, helmets and high-performance components cannot be returned once the seal is broken.
How do I determine the correct frame size for me?
Each product page includes a specific size chart based on rider height and inseam. If you are between sizes, we recommend contacting our support team for a personalized fit consultation.
Do you offer international shipping for bikes and parts?
Currently, we ship bicycles exclusively within the continental United States. Small parts, accessories, and apparel can be shipped internationally via standard carrier rates calculated at checkout.
What kind of warranty comes with a Black Mountain bicycle?
All our frames carry a limited lifetime warranty against manufacturing defects. Components such as drivetrains and brakes are covered by their respective manufacturer warranties, typically ranging from one to two years.
Can I book a professional tune-up online?
Yes, you can schedule maintenance services through our online booking portal. We offer everything from basic safety inspections to full drivetrain overhauls and suspension tuning.